Thank you so much for choosing to shop at Pretty Please on Boutique! We are so happy to be doing business with you! We know that when you are purchasing from any online store, you run the risk of that new item not fitting the way that you expected it to, and that is why we make returns and exchanges SUPER easy.
You may have noticed already, but one thing that is high priority for us is to give you as much information about our products as possible, and this includes the sizes of each item our models are wearing in our product photos. We do this because we believe it is very important that our customers have confidence in what they're purchasing, and so the more information that we can provide you with, the better decisions you can make.
Additionally, if you receive items that aren't quite what you expected, you may exchange or return them within 15 days of receipt in exchange for another item of equal value, full store credit, or a combination of both (in case you choose to exchange your item for an item of lesser value, we will give you store credit for the remainder). Your credit can be used right away to quickly replace the returned item, or you can hold on to it for use at a later date. Exchanged or Returned items must be in new condition and have its original tags still attached. The only items that we cannot accept returns on are jewelry, accessories, hats, or headbands (for hygienic purposes), any product that was purchased on Sale or Clearance, or any product(s) exposed to smoke. If you have received damaged or defective product, please contact us at 704-281-8748 within 3 days of receipt so that we can take care of the issue.
If you have any questions or would like to give us feedback, please contact us directly at firstname.lastname@example.org or at 704-281-8748.
Again, thank you SO much for shopping with us!